An owner from Restaurant A orders from a supplier in Supplybunny. Items ordered were different kinds breads. This owner has 4 restaurant outlets, with different amount orders for each outlets. In Supplybunny, when an order is place, a quotation is created with 1 delivery address.
Therefore, 4 quotations were created for this owner. The MOQ (Minimum Order Quantity) for this specific bread supplier was RM150 in a quotation for free delivery. If the order does not fulfill RM150, a delivery fee of RM10 will be charged per quotation. However, owner of Restaurant A bought more than RM150 from 2 of the outlets but below RM150 for the other 2 outlets due to difference in demand. The total amount (in RM) for 4 quotations were RM700+.
After understanding the situation, Supplybunny wanted to help owner of Restaurant A.
Explaining owner of Restaurant A’s situation to the supplier, giving them a clear picture of the situation and ensuring there are no miscommunication in between.
Convincing the supplier to waive their delivery charge or lower the MOQ for this specific owner.
Called up the supplier, explained about the situation.
Suggested them to waive the delivery charge or lower their MOQ for this specific owner.
Negotiated with the supplier about the MOQ amount, at the same time understanding the supplier’s point of view.
MOQ was lowered to RM100 for this specific owner, for owner of Restaurant A to enjoy free delivery.
Owner of Restaurant A and the supplier were both happy with the result, and owner of Restaurant A is ordering weekly with Supplybunny.
MC Fresh Enterprice
Category: Meat & Poultry
KMT Trading Sdn Bhd
Category: Baking Ingredients, Beverages, Grain & Rice, Jams & Spreads, Pasta & Noodle, Sauces & Seasoning, Vegetables
Tin Hong Loke Guan Bakery & Confectionery Sdn Bhd
Category: Bakery & Pastry
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