Frequently Asked Questions

What does supplybunny do?

Our mission is simple, we want to help you get all your F&B supplies in one single platform! We are a procurement platform that has connected 2200 restaurants (and counting) to over 4,500 ingredient products, and we want you to be a part of this win-win solution.

 

1. What are the available modes of payment?

We accept Paypal, Credit Card & Bank Transfer.

 

2. What is an MOQ ( Minimum Order Quantity)?

MOQ refers to the minimum ordering amount required by each of our suppliers in order to be qualified for delivery. Some of our suppliers also accept orders below the MOQ required, while charging a delivery fee.

 

3. How many days does it take to deliver if I order now?

Delivery time for any orders varies according to suppliers and quanit. The average delivery time is 3~5 days. If you have any urgent order, call us at 03 7866 0729.

 

4. What kinds of product can I find on Supplybunny?

On Supplybunny we offer over 4,500 ingredient products. This ranges from daily needed fresh ingredients like meat/seafood/vegetables/fruits to dried goods, spices/seasonings.

In addition, we also provide equipments & cleaning supplies. 

 

5. How to browse for products & suppliers on our platform?

To view products by categories, browse from the tab on the top left menu bar!

 

6. Are prices on Supplybunny cheaper than the market rate?

Yes. We work closely with our suppliers to provide our users the best price. We currently have over 4,500+ products being offered at WHOLESALE PRICE. Not only do you get the supplier’s price, you get to compare the potential suppliers in terms of what matters most to you. This may come in form of Pricing, Delivery or Quality  

 

7. Is the quality/freshness of your products guaranteed?

The quality  varies with the suppliers. However, at supplybunny, we have a formulated SUPPLIER RATING system to determine our supplier reliability. Buyers can rate our suppliers by Pricing, Delivery, and Quality.

 

8. I have questions about a specific product (Condition,quantity, etc.)?

Ask us on our online chat at the bottom right of our main page OR email us at info@supplybunny.com!

 

9. There is product I wanted but not found on your website. Can I suggest?

We simply want more feedback on the ingredients you would like us to source for you at WHOLESALE price. So call us at 03 7866 0729 OR email us at info@supplybunny.com, and we will source it for you!

 

Other Questions

1. I’m Interested in becoming one of your suppliers? How do I contact you?

You can contact us via the form here: supplybunny.com/supplier-signup and our business consultant will follow up with you.

 

2. How long would you take to reply my RFQ (request for quotation)?

Our customer service team processes the order daily and it usually takes up to one working day for us to reply you.

 

3. I already have existing suppliers. But I am interested in supplybunny. How?

I’m sure you know how important a reliable supplier is for your restaurant. But do you realize exactly how important it is to have alternatives?

This may sound a little extreme to you, but the ability to have an alternative supplier isn’t a “nice-to-have”. No, it’s not even a “good-to-have”. It’s a MUST-HAVE. That’s right, if your current supplier fails to operate suddenly, your business will be GREATLY affected!  

We suggest you contact our customer service to find out how how we could find you a reliable alternative supplier and you could start off by ordering smaller quantity.

Busy running your cafe?
Running out of supplies?
Need wholesale pricing?
Find Suppliers • Order Goods • Free Delivery
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March 13th, 2017 by