Category: News

February 21st, 2020 by Simon Yeoh

Dear Customers,

Supplybunny is pleased to introduce our new Group-Buying!

Frequently Asked Questions

Q: What is Group-Buying?
A: Group-Buying allows you to purchase as a community. When the targeted goal is achieved, buyers are able to purchase the product at a lower price.
The more the community purchases, the lower the price it will be!

Q: What will happen if the community did not achieve the goal when the timer countdown to zero?
A: The order you created earlier will be cancelled and you will receive a refund in the form of Supplybunny Credits into your Supplybunny Account.
Supplybunny Credit is a currency that you can use to pay for your orders on our platform.

Q: Can I request for a cash refund instead of credit refund?
A: No, all refunds will be refunded into your Supplybunny Account in the form of Bunny Credit.

Q: When will the order be delivered after I placed an order in the Group-Buying?
A: Your order will be delivered within 3 to 5 business days after the timer countdown to zero. All the orders under Group-Buying will only be concluded when the timer reaches zero, and suppliers will need time to arrange for delivery.

Q: Who is eligible to group-buy from Supplybunny?
A: Anyone can group-buy from Supplybunny, i.e. you can buy as an individual, a restaurant, a cafe, a bakery etc.
You are all welcome to purchase!

Q: When will the Group-Buy Deal end?
A: The Group-Buy Deal will end when the timer countdown to zero.
Hurry before the deal ends!

Posted in News, Product, Promotions

December 6th, 2019 by Simon Yeoh

Dear Customers,
Supplybunny is pleased to announce our new Supplybunny Rewards to show our appreciation for your support.

You can now redeem Bunny Rewards with the Bunny Points earned from your purchases on Supplybunny and enjoy cash discounts from us and receive exclusive products from our partners.

Take a look for more information!

Supplybunny Rewards
Welcome to Supplybunny Rewards. We are introducing new and easier ways for you to collect and accumulate Bunny Points for more Bunny Rewards.
It’s all about making your Supplybunny experience better than ever.

What are Bunny Points?
Bunny Points allow you to redeem cash vouchers, discounts and rewards from Supplybunny, our suppliers and our partners.

What are Bunny Rewards?
Enjoy cash discounts on your orders and redeem exclusive products from our partners using your Bunny Points.
Enjoy these Bunny Rewards starting at only 3,800 Bunny Points.

How do I earn Bunny Points?
With Supplybunny Rewards, you can earn Bunny Point(s) from every RM spent on Supplybunny.
You will also receive 2x Bunny Points when you make your payment with a credit card.
Please refer to the table below for information on Bunny Levels and Bunny Points.

How do I level-up my Bunny Levels?
Each recurring buyer will automatically be promoted to higher Bunny Levels and receive higher Bunny Points.
However, please be aware that Bunny Level will be reset to Baby Bunny if 30 days passed without any purchase.

Frequently Asked Questions

Bunny Points
Q: How is Bunny Points calculated?
A: Earned Bunny Point(s) from every RM spent on Supplybunny will be calculated according to the Bunny Level.
For example: As a recurring buyer under Silver Bunny Level who spent RM 300.00 on Supplybunny, the buyer is expected to receive 300 x 1.5 = 450 Bunny Points.

Q: How is Bunny Points calculated if I paid using credit card?
A: You will earned double Bunny Points according to the Bunny Level.
For example: As a recurring buyer under Silver Bunny Level who spent RM 300.00 on Supplybunny, the buyer is expected to receive 300 x 3 = 900 Bunny Points.

Q: Will my Bunny Points expire?
A: Yes, unspent Bunny Points will expire 3 months after acquisition.

Q: How do I maintain my Bunny Levels?
A: Purchase on Supplybunny within 30 days since last purchase to maintain current Bunny Levels.

Q: What will happen if I fail to maintain my Bunny Levels?
A: Your Bunny Levels will be reset to Baby Bunny if 30 days passed without any purchase were made on Supplybunny.

Q: Can I transfer my Bunny Points to someone else?
A: No, Bunny Points are non-transferable.

Redeeming Bunny Rewards
Q: What is Bunny Rewards?
A: Bunny Rewards are vouchers/coupons where you can redeem with the Bunny Points you earned from your purchases.

Q: How do I redeem my Bunny Rewards?
A: Bunny Rewards can be redeemed under ‘Browse Bunny Rewards’ and ‘My Bunny Rewards’. You can always redeem/use the voucher when checking out.

Q: How does Bunny Reward work?
A: Bunny Rewards allow you to benefit from discounts and offers when you are making purchases.

Q: Can I transfer my Bunny Rewards to someone else?
A: No, Bunny Rewards are non-transferable.

Q: Will my Bunny Rewards expire?
A: Yes, unused Bunny Points will expire 6 months after acquisition.

Q: What happens to an expired Bunny Reward?
A: All Bunny Rewards are voided automatically and cannot be refunded. We are unable to extend the validity of the vouchers as the vouchers have a fixed validity upon purchasing.
However, if a Bunny Reward expires due to an error from our end, we will be happy to investigate and compensate accordingly.

Posted in News

October 22nd, 2018 by jieyi

Dear Customers,

Supplybunny is pleased to announce the launch of our new rewards catalogue. Starting Nov 1st, you now earn points for every recurring purchase made using the Supplybunny Supplier Management System.

• Loyalty points and rewards work for both mobile app and website orders

• Save your credit card on Supplybunny to earn points, earn rewards with 30 days payment terms!

• What kind of Rewards?

> Get discounts on promoted items, get free delivery

> We work with brands and suppliers to develop new recipes and menu items for your cafe/restaurant.

Customers can use the points to redeem rewards in our catalogue. Take a look!

The points system operates as follows (sample only):

Points can be used to redeem rewards:

We designed this system keeping in mind that most of our customers are buying supplies for long term recurring usage, and we wanted to find a way to reward our best customers! Hope you look forward to the launch this Nov 1st.

Posted in News

June 11th, 2018 by jieyi

How Diana still got her order on time when her supplier ran out of stock last minute.

Who is Diana and how did she find Supplybunny.
About a week ago, Diana was looking to buy a carton of SCS Salted Butter for her home bakery business. She bakes and sells cakes online, so naturally, butter is an essential ingredient for her to run her business. So she searched on Google and found Supplybunny. After comparing prices, Diana decided to order from Supplier A. She placed her order, paid for it the next day, and expected it to be delivered to her on Friday that week (As stated in her confirmed quotation).

What happened with her order
Everything was fine until Wednesday. Supplier A calls Diana to tell her that their salted butter is out of stock and suggested her to buy another brand of butter (same type, but more expensive). So in order for Diana to get the butter on Friday, she would have to top up to her payment, wait for the confirmation and god knows if any other issue might occur.

How we helped Diana
Frustrated, Diana called Supplybunny. We quickly looked through our supplier database and found another supplier (Supplier B) selling the same brand of butter. After communicating with Supplier B, we confirmed that the delivery and pricing of the butter is same as what Diana paid for. We quickly helped Diana to place an order and transferred the payment in our system.

On Friday, we followed up with Diana and she was happy that she received the butter on time and told us that she would order from Supplybunny again in the future.


Check out our Top Selling items here:

Chicken Breast without skin

Posted in News Tagged with: , , , ,

April 13th, 2017 by Janelle


An owner from Restaurant A orders from a supplier in Supplybunny. Items ordered were different kinds breads. This owner has 4 restaurant outlets, with different amount orders for each outlets. In Supplybunny, when an order is place, a quotation is created with 1 delivery address.

Therefore, 4 quotations were created for this owner. The MOQ (Minimum Order Quantity) for this specific bread supplier was RM150 in a quotation for free delivery. If the order does not fulfill RM150, a delivery fee of RM10 will be charged per quotation. However, owner of Restaurant A bought more than RM150 from 2 of the outlets but below RM150 for the other 2 outlets due to difference in demand. The total amount (in RM) for 4 quotations were RM700+.

After understanding the situation, Supplybunny wanted to help owner of Restaurant A.


Explaining owner of Restaurant A’s situation to the supplier, giving them a clear picture of the situation and ensuring there are no miscommunication in between.

Convincing the supplier to waive their delivery charge or lower the MOQ for this specific owner.


Called up the supplier, explained about the situation.

Suggested them to waive the delivery charge or lower their MOQ for this specific owner.

Negotiated with the supplier about the MOQ amount, at the same time understanding the supplier’s point of view.


MOQ was lowered to RM100 for this specific owner, for owner of Restaurant A to enjoy free delivery.

Owner of Restaurant A and the supplier were both happy with the result, and owner of Restaurant A is ordering weekly with Supplybunny.


Recommended supplier:

MC Fresh Enterprice

Category: Meat & Poultry

KMT Trading Sdn Bhd

Category: Baking IngredientsBeverages, Grain & Rice, Jams & Spreads, Pasta & Noodle, Sauces & Seasoning, Vegetables

Tin Hong Loke Guan Bakery & Confectionery Sdn Bhd

Category: Bakery & Pastry

Top 3 – Best Seller

Baby Romanie (Sold per kg) – RM6.00 per kg

Button Mushroom (Sold per kg) – RM28 per kg

Emborg UHT Cooking Cream 1L/pack – RM13.90 per pack

Posted in News Tagged with: , , , , , , , , , , , , , , ,

January 6th, 2017 by Janelle

About Cafe Malaysia

The coffee consumption in Asia in significantly increasing and the number of cafe sprouting rapidly across Asia and coffee industry is the growing market in Malaysia.

Café Malaysia 2017 will present the largest gathering of coffee and tea industry players to showcase equipment, machinery, accessories and various supplies and products for the perfect one-stop platform for industry professionals. Wake up and smell the abundant business opportunities in the growing regional and international counterparts.

Get more information about the event here!

Supplybunny will be there!

Representing supplybunny, one of our Business Consultants, Derrick Hoe, will be sharing a technical lesson about the easiest and quickest way to compare prices from different F&B suppliers in the field.
Other than that, we will be having our own booth at the event, so come join us and find out the steps we take to solve your supply problems and give you peace of mind. if you would like to order with us during the event, you can do so with the assistance of one of our friendliest team players!

MATRADE Exhibition & Convention Centre, Kuala Lumpur, Malaysia 

12 – 14 January 2017

Thursday & Friday (12 – 13 January 2017)
10AM – 6PM

Saturday (14 January 2017)
10AM – 5PM

Do check out

Cafe Malaysia‘s

website to find out more details and highlights about the event


Posted in News Tagged with: , , , , ,

January 5th, 2017 by Janelle
Today, Supplybunny is performing some server upgrades for speed improvement testing. You may experience loading issues during this period.

If so, you can still place orders by calling us at
+603-7866 0729, and we’ll get right on to it!

Thank you for your patience and understanding.

Posted in News

October 21st, 2016 by Vivian

Needed an urgent delivery of supplies on the same day?

Facing issues with suppliers? unforeseen circumstances? stock/inventory issues? delivery/shipment delays? Cafes & restaurant owners struggle to cope with shortages because it affects business and it affects customers.

Menus and dishes are labelled unavailable for the day. Wait staff and managers have to the deal with the backlash from customers. Overall, a very unpleasant experience

What can be done about it?

Supplybunny now supports “urgent orders” for confirmed same day or next day delivery. A structured approach to providing you last minute solutions to serious problems. Urgent orders incurs a 10% surcharge to compensate suppliers for any last minute changes to their schedules.

Urgent Order Cart

Suppliers on Supplybunny are trained to respond to “urgent orders” differently. Suppliers will receive special notifications via SMS and Email and will respond to you ASAP. As long as payment is received before cut-off time, urgent orders are delivered on the same day. Once cut-off time has passed the order will be delivered on the next day.

For example:
Ali ordered 30KG of Chicken Breast for delivery on Wednesday.
On Wednesday morning, his supplier informs him that he is short of 10KG.
Ali immediately requests for 10KG worth of Chicken Breast on Supplybunny.
Supplybunny responds with a quotation and cut-off time at 2PM.
Ali makes payment by 1PM, with 10% additional surcharge.
The order is delivered to Ali’s cafe by 6PM on the same day.

Urgent Order RFQ

How do I make use of it?

  1. Search or browse for your missing product on
  2. During check-out, please add a tick that you need the order urgently.
  3. The supplier will be notified of your request and respond accordingly.
  4. The surcharge will automatically be added to the quotation and payment details.
  5. Once payment is made (before cut-off time) the order will be delivered on the same day.

Posted in Features, News Tagged with: , , , , ,

August 1st, 2016 by Janelle

As one of the supporting partners of the event, Supplybunny attended the most saught-after F&B business conference, BFM’s Enterprise Takeaway 2016.

“We usually tell restaurants to focus on their core business value, which is good food and excellent service. Then we’ll come in and help them with digital marketing.” , says Lau Ngee Keong of, sharing some insights on marketing and customer service. 

IMG-20160729-WA0001Q. What are some of your findings based on the number of restaurants in your database? Some interesting statistics?

“After analyzing about 2,000 restaurant that are with us, we found that many aspiring restaurant owners,they may have some unrealistic expectations of how they want to run their business when they try to open up their own business.” – Lau Ngee Keong

Screen Shot 2016-07-29 at 11.16.31 AMIn the event, we conducted a research to find out what are the important values of suppliers to most F&B business owners.

Based on the data we collected, 76.9% of the business owners say that Guaranteed Delivery (3~5 days) is the most important value of a supplier

Screen Shot 2016-07-29 at 5.41.42 PM

(Confirmed deliveries within 3 to 5 days)

56.4% say that Payment Organizing Service is the 2nd most important value of suppliersScreen Shot 2016-07-29 at 5.43.28 PM

(A service that provides an easy method of payment)

66.7% rated Current/ Updated Market Prices as the 3rd most important value of a supplier.Screen Shot 2016-07-29 at 5.42.35 PM

(Up-to-date market pricing of all products)


We are Supplybunny. We are here to solve all your supplier related problems with guaranteed delivery, excellent services and easy payment method. Visit and discover our list of suppliers! 🙂

Posted in News Tagged with: , ,

July 1st, 2016 by thamkengyew

We can help you:

  • Reach out to new restaurants daily, as we approach over 100+ new restaurants weekly
  • Show these restaurants your product catalogs and tell them about your products
  • We help you to confirm orders and collect payment

Think of Supplybunny as your trusted sales force in the HORECA / Food Service Sector!

A4 Brochure (4)

Posted in News