How Diana still got her order on time when her supplier ran out of stock last minute.
Who is Diana and how did she find Supplybunny.
About a week ago, Diana was looking to buy a carton of SCS Salted Butter for her home bakery business. She bakes and sells cakes online, so naturally, butter is an essential ingredient for her to run her business. So she searched on Google and found Supplybunny. After comparing prices, Diana decided to order from Supplier A. She placed her order, paid for it the next day, and expected it to be delivered to her on Friday that week (As stated in her confirmed quotation).
What happened with her order
Everything was fine until Wednesday. Supplier A calls Diana to tell her that their salted butter is out of stock and suggested her to buy another brand of butter (same type, but more expensive). So in order for Diana to get the butter on Friday, she would have to top up to her payment, wait for the confirmation and god knows if any other issue might occur.
How we helped Diana
Frustrated, Diana called Supplybunny. We quickly looked through our supplier database and found another supplier (Supplier B) selling the same brand of butter. After communicating with Supplier B, we confirmed that the delivery and pricing of the butter is same as what Diana paid for. We quickly helped Diana to place an order and transferred the payment in our system.
On Friday, we followed up with Diana and she was happy that she received the butter on time and told us that she would order from Supplybunny again in the future.
Check out our Top Selling items here:
Posted in News Tagged with: butter supplier, chicken supplier, f&b wholesale, supplier, supplier malaysia
An owner from Restaurant A orders from a supplier in Supplybunny. Items ordered were different kinds breads. This owner has 4 restaurant outlets, with different amount orders for each outlets. In Supplybunny, when an order is place, a quotation is created with 1 delivery address.
Therefore, 4 quotations were created for this owner. The MOQ (Minimum Order Quantity) for this specific bread supplier was RM150 in a quotation for free delivery. If the order does not fulfill RM150, a delivery fee of RM10 will be charged per quotation. However, owner of Restaurant A bought more than RM150 from 2 of the outlets but below RM150 for the other 2 outlets due to difference in demand. The total amount (in RM) for 4 quotations were RM700+.
After understanding the situation, Supplybunny wanted to help owner of Restaurant A.
Explaining owner of Restaurant A’s situation to the supplier, giving them a clear picture of the situation and ensuring there are no miscommunication in between.
Convincing the supplier to waive their delivery charge or lower the MOQ for this specific owner.
Called up the supplier, explained about the situation.
Suggested them to waive the delivery charge or lower their MOQ for this specific owner.
Negotiated with the supplier about the MOQ amount, at the same time understanding the supplier’s point of view.
MOQ was lowered to RM100 for this specific owner, for owner of Restaurant A to enjoy free delivery.
Owner of Restaurant A and the supplier were both happy with the result, and owner of Restaurant A is ordering weekly with Supplybunny.
MC Fresh Enterprice
Category: Meat & Poultry
KMT Trading Sdn Bhd
Category: Baking Ingredients, Beverages, Grain & Rice, Jams & Spreads, Pasta & Noodle, Sauces & Seasoning, Vegetables
Tin Hong Loke Guan Bakery & Confectionery Sdn Bhd
Category: Bakery & Pastry
Top 3 – Best Seller
Baby Romanie (Sold per kg) – RM6.00 per kg
Button Mushroom (Sold per kg) – RM28 per kg
Emborg UHT Cooking Cream 1L/pack – RM13.90 per pack
Posted in News Tagged with: bread supplier, butter supplier, delivery charge, f&b supplier, fish supplier, food supplier, food supplies, fruit supplier, moq, MYR, ringgit, RM, seafood supplier, supplier, supplier malaysia, supplybunny
About Cafe Malaysia
The coffee consumption in Asia in significantly increasing and the number of cafe sprouting rapidly across Asia and coffee industry is the growing market in Malaysia.
Café Malaysia 2017 will present the largest gathering of coffee and tea industry players to showcase equipment, machinery, accessories and various supplies and products for the perfect one-stop platform for industry professionals. Wake up and smell the abundant business opportunities in the growing regional and international counterparts.
Get more information about the event here!
Supplybunny will be there!
Representing supplybunny, one of our Business Consultants, Derrick Hoe, will be sharing a technical lesson about the easiest and quickest way to compare prices from different F&B suppliers in the field.
Other than that, we will be having our own booth at the event, so come join us and find out the steps we take to solve your supply problems and give you peace of mind. if you would like to order with us during the event, you can do so with the assistance of one of our friendliest team players!
MATRADE Exhibition & Convention Centre, Kuala Lumpur, Malaysia
12 – 14 January 2017
Thursday & Friday (12 – 13 January 2017)
10AM – 6PM
Saturday (14 January 2017)
10AM – 5PM
Do check out
website to find out more details and highlights about the event
Posted in News Tagged with: cafe events, cafe malaysia, food event, food exhibition, klang valley, supplybunny events
Today, Supplybunny is performing some server upgrades for speed improvement testing. You may experience loading issues during this period.
If so, you can still place orders by calling us at
+603-7866 0729, and we’ll get right on to it!
Thank you for your patience and understanding.
Posted in News
Needed an urgent delivery of supplies on the same day?
Facing issues with suppliers? unforeseen circumstances? stock/inventory issues? delivery/shipment delays? Cafes & restaurant owners struggle to cope with shortages because it affects business and it affects customers.
Menus and dishes are labelled unavailable for the day. Wait staff and managers have to the deal with the backlash from customers. Overall, a very unpleasant experience
What can be done about it?
Supplybunny now supports “urgent orders” for confirmed same day or next day delivery. A structured approach to providing you last minute solutions to serious problems. Urgent orders incurs a 10% surcharge to compensate suppliers for any last minute changes to their schedules.
Suppliers on Supplybunny are trained to respond to “urgent orders” differently. Suppliers will receive special notifications via SMS and Email and will respond to you ASAP. As long as payment is received before cut-off time, urgent orders are delivered on the same day. Once cut-off time has passed the order will be delivered on the next day.
Ali ordered 30KG of Chicken Breast for delivery on Wednesday.
On Wednesday morning, his supplier informs him that he is short of 10KG.
Ali immediately requests for 10KG worth of Chicken Breast on Supplybunny.
Supplybunny responds with a quotation and cut-off time at 2PM.
Ali makes payment by 1PM, with 10% additional surcharge.
The order is delivered to Ali’s cafe by 6PM on the same day.
How do I make use of it?
- Search or browse for your missing product on www.supplybunny.com
- During check-out, please add a tick that you need the order urgently.
- The supplier will be notified of your request and respond accordingly.
- The surcharge will automatically be added to the quotation and payment details.
- Once payment is made (before cut-off time) the order will be delivered on the same day.
Posted in Features, News Tagged with: delivery today, pay today, urgent, urgent delivery, urgent order, urgent supplies
As one of the supporting partners of the event, Supplybunny attended the most saught-after F&B business conference, BFM’s Enterprise Takeaway 2016.
“We usually tell restaurants to focus on their core business value, which is good food and excellent service. Then we’ll come in and help them with digital marketing.” , says Lau Ngee Keong of Offpeak.my, sharing some insights on marketing and customer service.
Q. What are some of your findings based on the number of restaurants in your database? Some interesting statistics?
“After analyzing about 2,000 restaurant that are with us, we found that many aspiring restaurant owners,they may have some unrealistic expectations of how they want to run their business when they try to open up their own business.” – Lau Ngee Keong
In the event, we conducted a research to find out what are the important values of suppliers to most F&B business owners.
Based on the data we collected, 76.9% of the business owners say that Guaranteed Delivery (3~5 days) is the most important value of a supplier
(Confirmed deliveries within 3 to 5 days)
56.4% say that Payment Organizing Service is the 2nd most important value of suppliers
(A service that provides an easy method of payment)
66.7% rated Current/ Updated Market Prices as the 3rd most important value of a supplier.
(Up-to-date market pricing of all products)
We are Supplybunny. We are here to solve all your supplier related problems with guaranteed delivery, excellent services and easy payment method. Visit supplybunny.com and discover our list of suppliers! 🙂
Posted in News Tagged with: BFM, conference, Enterprise takeaway
We can help you:
- Reach out to new restaurants daily, as we approach over 100+ new restaurants weekly
- Show these restaurants your product catalogs and tell them about your products
- We help you to confirm orders and collect payment
Think of Supplybunny as your trusted sales force in the HORECA / Food Service Sector!
Posted in News